Know your ISP.

Exetel

Analysis of all 34 plans Exetel offers. Compare with other broadband ISPs. An independent community service run by consumers like you. Broadband Choice is an Australian ISP directory.

ADSL ADSL2 + Phone 'NAKED' ADSL2 ADSL1 Bundled
HSPA ADSL1 for LIGHT Users ADSL2 ADSL2 for LIGHT Users
Plan speed
Up to 24576 / 1024 kbps
Pre-paid
data
Off-peak
bonus
Excess
data
Upload
data
IP Monthly cost
PTL A 6 GB 48 GB $3 /GB Free Static $35 /mo
PTL B 12 GB 48 GB $3 /GB Free Static $45 /mo
PTL C 24 GB 48 GB $3 /GB Free Static $55 /mo
PTL D 36 GB 48 GB $3 /GB Free Static $65 /mo
PTL E 54 GB 48 GB $6 /GB Free Static $90 /mo
These ADSL2 plans require you to rent a telephone line from the provider of your choice (not Exetel) over which you can make and receive standard PSTN telephone calls.

Each Exetel ADSL2 account includes...
A DID number (Direct Inwards Dial), so you can make and receive standard PSTN calls.(via VoIP)
20 email addresses in the form of – yourname@exemail.com.au
200 megabytes of hosted web space
Your own personalized 'BLOG' site.
Static IP address (with the ability to change it if you wish to do so at any time)
20 free 160 character Australian SMS via broadband each month, with additional SMS at only 5 cents per SMS. (International 18 cents per SMS)
The ability to send faxes from your email accounts for 3 cents per fax (up to 10 pages)

OFF PEAK DOWNLOADS
Data downloaded between midnight and midday each day (off peak period) is not counted towards each plan's included download allowance.
For all ADSL2 plans, the allowance for each user in this period is 48GB.
If any user downloads more than their allowance in the off peak period, then any excess downloads will be charged at a rate of $3/GB (or part thereof) for all ADSL2 plans (except "PTL E"), unless the user chooses the 'restricted' option. Excess for "PTL E" plans is charged at $6/GB.

EXCESS DOWNLOADS
Each Exetel ADSL2 account user can choose if they will be charged $3/GB for excess downloads ($6/GB for "PTL E"), or if they wish to select Exetel's unique restricted speed option. This option will slow the user's access for the remainder of that calendar month for 2GB of additional downloads, providing a buffer to allow you to freely access your email and web browse and do minor downloads. It is not intended for any user to abuse this option by continuing to use their ‘restricted’ service to download as much as they can. If any user exceeds this additional 2GB buffer, they will then be charged $6.00 per GB (or part thereof) for any additional usage.

The choice can be made from the member's user facilities at any time during the month, UP TO THE TIME THE PLAN ALLOWANCES HAVE BEEN REACHED.
The 'default' is set as the paid-for option for both peak and offpeak periods, as that is the way the plans are originally provisioned. Any changes which the user makes will remain in force unless changed again by the user. Peak and off-peak paying/restricting can be selected independently.
 
  • Single service transfer is supported
  • Static IP option available
  • Nationwide tech support for cost of local call
  • Generous 200 MB of free web space provided
  • Runs a total of 20 gaming servers
  • No flat-rate plans offered
  • P2P traffic may be slowed when using this service
  • Spam filtering costs $2 per month
  • Doesn't accept BPAY
 
Availability:
  VIC NSW QLD SA WA NT TAS ACT
Metro:  
Regional:  
This service is only available on certain telephone exchanges in Australia. Click here to check whether your exchange is supported.
  
Installation:
Contract 12 mths
Installation: BYO Modem $40
with Netcomm NB6 $110
with Netcomm NB6PLUS4W $160
with Netcomm NB6W $140
The contract term is 12 months with an early cancellation fee of $100.00.

This service is supplied as an ADSL2 service only, and the customer is required to provide the telephone line used, from the provider of their choice.

($20 delivery charge for modem purchases included in above pricing)

Payment is by either Direct Debit to a nominated bank account or by VISA or MASTER card.

AMEX, personal and company cheques are not accepted.
  
Fees/charges:
  • Switch to higher plan: $0
  • Switch to lower plan: $0
  • Change of premises: $40
  
Peering:
  • Peers with PIPE
  • Peers with WAIX

  • Data from peered sources counts towards plan usage
  
Gaming: Dedicated, high performance, servers are provided for CounterStrike (most versions), Battlefield 1942, Call Of Duty 2, CZ Ultimate Warcraft, Day of Defeat, Quake4 and Never Winter Nights plus others.
  
Contact:
Web site: http://www.exetel.com.au
Email: 
Telephone: 1300 788 141
  
Tech support:
Support site: http://www.exetel.com.au/a_support_main.php
FAQ: http://www.exetel.com.au/sales_main.php
Email: 
Telephone: 1300 788 141
Hours: Telephone support is available on Business Days, 8.30 am to 9.30 pm Eastern Standard Time and Eastern Summer Time
(Week Ends And Public Holidays 12.30 pm to 9.30 pm Eastern Standard and Eastern Summer Time)
Notes: Additional number for support... (02)99271000 - FAX: 02:99649318
  
Discussion:
Recent threads:
 Welcome Martin Exetel's Whirlpool Rep   63 posts   22 minutes ago 
 Bathurst Exchange - waiting on Optus?   22 posts   23 minutes ago 
 Telsta bill after cancelling naked ADSL2   4 posts   27 minutes ago 
 Speed have no idea if this is good or no   2 posts   Tuesday at 10:53 pm 
 Whats Exetel Cancel fee on naked adsl2?   2 posts   Tuesday at 9:03 pm 
 Exetel after 6 months usage   6 posts   Tuesday at 5:57 pm 
 Attrocious Support - Regret Switching   33 posts   Tuesday at 4:01 pm 
 Access blocked?   9 posts   Tuesday at 12:56 pm 
  
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