Know your ISP.

Telstra BigPond

Analysis of all 48 plans Telstra BigPond offers. Compare with other broadband ISPs. An independent community service run by consumers like you. Broadband Choice is an Australian ISP directory.

Cable ADSL
NextG Wireless Satellite 1-Way Satellite 2-way ADSL2+
Plan speed
Up to 8000 / 128 kbps
Pre-paid
data
Excess
data
Upload
data
IP Monthly cost Calc
TCO
Standard 200MB 200 MB $150 /GB Counted Dynamic $29.95 /mo
Standard 400MB (Bundled) Bundled 400 MB $150 /GB Counted Dynamic $39.95 /mo
Standard 400MB 400 MB $150 /GB Counted Dynamic $49.95 /mo
Standard Liberty 12GB (Bundled) Bundled 12 GB Shaped Counted Dynamic $59.95 /mo
Standard Liberty 12GB 12 GB Shaped Counted Dynamic $69.95 /mo
Standard Liberty 25GB (Bundled) Bundled 25 GB Shaped Counted Dynamic $79.95 /mo
Standard Liberty 25GB 25 GB Shaped Counted Dynamic $89.95 /mo
Up to 30000 / 1000 kbps
 
Extreme 200MB 200 MB $150 /GB Counted Dynamic $39.95 /mo
Extreme 400MB (Bundled) Bundled 400 MB $150 /GB Counted Dynamic $49.95 /mo
Extreme 400MB 400 MB $150 /GB Counted Dynamic $59.95 /mo
Extreme Liberty 12GB (Bundled) Bundled 12 GB Shaped Counted Dynamic $69.95 /mo
Extreme Liberty 12GB 12 GB Shaped Counted Dynamic $79.95 /mo
Extreme Liberty 25GB (Bundled) Bundled 25 GB Shaped Counted Dynamic $89.95 /mo
Extreme Liberty 25GB 25 GB Shaped Counted Dynamic $99.95 /mo
Extreme 60GB (Bundled) Bundled 60 GB $150 /GB Counted Dynamic $129.95 /mo
Extreme 60GB 60 GB $150 /GB Counted Dynamic $139.95 /mo
  Plans with this symbol are only available when bundled with a phone product from this company.
  • Up to 14 additional email addresses available at $1.00 per user per month
  • Spam filtering, Desktop Antivirus, Firewall, Email Antivirus are all bundled into BigPond Security for $99.95 for a 12 month subscription or $9.95 per month. Individual security services are no longer offered.
  • 30000/1000 speeds on the Extreme plans are available in selected areas of Melbourne and Sydney. Brisbane/Gold Coast, Adelaide and Perth have a maximum available speed of 17000/256.
 
  • Nationwide tech support for cost of local call
  • 10 MB of free web space provided
  • Runs a total of 271 gaming servers
  • Accepts cash
  • Accepts personal and bank cheques
  • Accepts company cheques
  • Accepts BPAY
  • Only one free email address with each account
  • Data in both directions is metered – poor value!
  • Doesn't participate in any peering networks
 
Availability:
  VIC NSW QLD SA WA NT TAS ACT
Metro:      
Regional:                

Anywhere where Foxtel cable television is available. (roughly 2.5 million homes in Melbourne, Sydney, Brisbane/Gold Coast, Adelaide and Perth).

  
Installation:
Contract Professional Install
12 mths
Self Install
12 mths
with Motorola SURFboard SB5100/SB5101 $259 $189
with Motorola SURFboard SBG900 $399 $249

Other options are available if you already have an approved BigPond Cable modem. Contact BigPond for more details.

If you decide to cancel your service early, you will be liable for a cancellation fee of a maximum of $360, pro rated for the months remaining on your contract term.

For example, a customer who wants to cancel 9 months into a 12 month contract may have to pay a termination fee of $360 x 3/12 (the number of months left to run on the contract divided by 12 months) = $90.00.

Transferring the cable service to another location where an active Foxtel outlet is already installed will cost $55 for the transfer. The $189 listed below is for a transfer of the service where there is no active Foxtel outlet and will require a tech visit (pro install).

  
Fees/charges:
  • Switch to higher plan: $0
  • Switch to lower plan: $0
  • Switch to faster plan: $0
  • Switch to slower plan: $0
  • Change of premises: $189
  
Free content: Unmetered access to BigPond's Music, Movies, Games and Sport websites and our Files library where content is either free or discounted to BigPond members.
  
Peering:
  • Does not peer with PIPE
  • Does not peer with WAIX
  
Gaming: GameArena offers online gameplay, Game news and reviews.

GameNow offers monthly subscription access to a library of more than 170 full version PC games.
  
Contact:
Web site: http://www.bigpond.com/internet/plans/
Telephone: 137 663
  
Tech support:
Support site: http://www.bigpond.com/help/faqs/
Telephone: 133 933
  
Discussion:
Recent threads:
 Bigpond ADSL 2+ pricing. Too bloody much   147 posts   19 minutes ago 
 Gamearena downloads cut out   3 posts   25 minutes ago 
 Bigpond "special" offer   15 posts   36 minutes ago 
 NextG phone and data towers/cells   4 posts   Today at 8:15 am 
 NextG router?   73 posts   Today at 7:21 am 
 Bigpond Cable shaped speed now faster?   20 posts   Today at 12:41 am 
 Usage meter stuck since 16/07/08   6 posts   Today at 12:39 am 
 Telstra new tech "Support" on 133933   7 posts   Today at 12:37 am 
  
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